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Accessibility Feedback Process

Our Commitment to Accessibility

At CKUA, we are deeply committed to ensuring equitable access and inclusion for all individuals, including those with unique accessibility needs. We are dedicated to continuously improving access to our offerings and facilities, and we actively prioritize accessibility in all areas of our work and workplaces. Our goal is to create an environment where everyone feels valued, respected, and empowered to engage with our content and spaces.

This plan is being published prior to our completion of community consultations. As we learn more we will continue to evolve and update the plan.

Listening and Acting

We believe that feedback is essential for understanding and addressing accessibility needs. We are committed to actively listening to feedback, learning from it, and taking action whenever reasonably practicable. Your input helps us enhance our accessibility initiatives and ensures that we are meeting the needs of our diverse community.

Feedback Recipients and Responsibility

To ensure a streamlined feedback process, our Accessibility Officer is responsible for receiving and managing accessibility feedback. They will assess the received feedback and coordinate appropriate actions within our organization.

Methods for Providing Accessibility Feedback

We welcome feedback in various formats to accommodate different communication preferences and accessibility needs. Please provide a detailed description of your experience, including any barriers encountered and suggestions for improvement. You can provide accessibility feedback through any of the following methods:

  1. Email: with the subject line “Accessibility Feedback.”
  2. Phone: 780-428-7595 or 1-800-494-2582. Leave a voicemail message describing your feedback, including your contact information if you would like a response.
  3. In-Person: If you visit our facilities at the Alberta Hotel, located at 9804 Jasper Avenue, Edmonton, Alberta, T5J 0C5, you can speak to one of our staff members who will assist you in documenting your feedback and addressing any concerns.
  4. By Mail:
    Accessibility Officer
    9804 Jasper Ave
    Edmonton Alberta
    T5J 0C5
  5. Online:



Anonymous Feedback
Individuals do not have to provide personal or contact information to submit feedback. If you wish to give feedback anonymously, completing the online web form may be the best way to do so. Entering your name and contact info is optional, and we will not be able to see your personal contact information, such as phone number or email address.

Acknowledgement of Feedback
Automatic acknowledgement of receipt will be sent for feedback received by email and web form. If you are providing feedback by phone, the employee you speak to will acknowledge receipt of the feedback. If you leave a voice message and include your contact information such as phone number or email address, you will receive acknowledgement within five (5) days. For feedback received by mail, an acknowledgement letter will be mailed to the address you provided.

Confidentiality, Privacy, and Data Storage
We respect your privacy and will treat all accessibility feedback received with the utmost confidentiality. The information you provide will be used solely for the purpose of evaluating and improving accessibility within our organization. We may use aggregated and anonymized feedback data for statistical analysis and reporting. If you choose to provide your contact information, we will only use it to communicate with you regarding your feedback and to address any concerns raised. We store feedback information securely and in compliance with applicable privacy laws and regulations.

Your feedback is vital in guiding our current and future accessibility initiatives. We value your input and will consider your suggestions as we work towards creating a more inclusive and accessible environment.

At CKUA, we are committed to fostering an inclusive environment where accessibility is at the forefront of our work. We appreciate your feedback and value your contribution in helping us improve our offerings and facilities. Together, we can create a more accessible and inclusive experience for everyone in our community. To learn more, read the summary of the Accessibility Act.