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Backstage FAQ

How do I know if I’m in the Crew?  

If you are one of the following, you are in the Crew! 

✓ a current Monthly Donor  
✓ One-Time Donor 
✓ Leadership Donor 
✓ Volunteer  
✓ Board Member 
✓ Foundation Member 

If you’re one of our Crew members and you haven’t received your backstage pass code, email donors@ckua.com 

Does my Crew membership expire?  

Each fall (October) and spring (April), during our fundraising campaigns our Crew is updated to make sure we’re including everyone who qualifies, but simply put, your Crew membership lasts for one year. 
 
If you are a Leadership or Monthly donor, a Board or Foundation member or a Volunteer, at the beginning of each campaign you will be sent a heartfelt message of gratitude from the CKUA team, thanking you for your donation, along with an updated Backstage passcode.  

If you are a One-Time donor you will receive a thank you message with the current Backstage passcode, as well as at least one additional passcode update message. Depending on the month of your donation, you may receive two (ie. If you make a one-time donation in August, you will receive a passcode upon donation completion, in October, and in April).   

 
I lost the Backstage link! Can you re-send it to me? 

No need, the Backstage link is in the main menu of our home page 😊 

I lost my pass code, how do I reset it? 

At this time there is no way to reset it. Please email thecrew@ckua.com to request a passcode. 

Can I share my passcode with friends?  

We would like to honour and foster our donor community with this dedicated Backstage space. Please do not share your passcode details with others.   

I have a friend who would like to join the CrewIf I sign them up, do I get a prize? 

Not yet, but we are working on our referral program. 

Is the Backstage page secure? Is my financial information at risk?  

Our Backstage page is entirely separate from our donation system. No financial information is stored Backstage or on our website.   

Can I get my tax receipt or see my past donations? 

The Backstage page is dedicated to cool and unique content that we think you would enjoy, such as specialized playlists, exciting contests, and rare concert recordings, etc. To access any information related to your donation, such as tax receipts, please email donors@ckua.com     

What kind of digital content can I find Backstage? 

www.ckua.com/backstage is a virtual space we’ve cordoned off, much like a real life concert, for the CKUA Crew!

Besides cool exclusive Crew contests and product discounts, on this page you’ll find sneak peaks at new singles from your favourite artists, fresh digital content from the CKUA vaults, and curated archival performances from our digital platforms, such as YouTube and Soundcloud.

Is there anything specific you’d like to see backstage? Email us at thecrew@ckua.com